{"id":6443,"date":"2018-04-16T11:00:02","date_gmt":"2018-04-16T11:00:02","guid":{"rendered":"https:\/\/www.caracolvan.com\/?page_id=6443"},"modified":"2023-12-13T09:35:41","modified_gmt":"2023-12-13T07:35:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/caracolvan.com\/en\/faqs\/","title":{"rendered":"frequently asked questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10%;--awb-padding-bottom:10%;--awb-padding-top-medium:80px;--awb-padding-bottom-medium:80px;--awb-padding-top-small:70px;--awb-padding-bottom-small:70px;--awb-margin-top:0px;--awb-background-color:var(--awb-color5);--awb-background-image:linear-gradient(180deg, rgba(20,20,20,0.3) 0%,rgba(20,20,20,0.3) 100%),url(https:\/\/caracolvan.com\/wp-content\/uploads\/2023\/05\/2023-01-15-14.14.34_2.jpg);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:uppercase;font-size:1em;line-height:var(--awb-typography1-line-height);\">Frequently Asked Questions<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:10%;--awb-padding-left:10%;--awb-margin-top:50px;--awb-margin-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column caracol-faq\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color2); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 12px;width: 12px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color6);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 30px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:var(--awb-typography5-font-size);text-transform:var(--awb-typography5-text-transform);line-height:var(--awb-typography5-line-height);letter-spacing:var(--awb-typography5-letter-spacing);font-family:var(--awb-typography5-font-family);font-weight:var(--awb-typography5-font-weight);font-style:var(--awb-typography5-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-size:var(--awb-custom_typography_2-font-size);text-transform:var(--awb-custom_typography_2-text-transform);line-height:var(--awb-custom_typography_2-line-height);letter-spacing:var(--awb-custom_typography_2-letter-spacing);font-family:var(--awb-custom_typography_2-font-family);font-weight:var(--awb-custom_typography_2-font-weight);font-style:var(--awb-custom_typography_2-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color4); }.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 20px;padding-bottom: 20px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13235 faq-en \"><span class=\"entry-title rich-snippet-hidden\">How can I rent a Caracolvan Camper?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T14:03:23+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13235\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13235\" href=\"#collapse-1-13235\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I rent a Caracolvan Camper?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13235\" aria-labelledby=\"faq_1-13235\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The easiest way to <em><strong>rent<\/strong><\/em> a <em><strong>Camper Caracolvan<\/strong><\/em> is to click on our <a href=\"https:\/\/caracolvan.com\/en\/booking\/\">booking page<\/a>, choose the dates and send us your booking. We\u2019ll contact you as soon as possible. However, if for any reason you cannot or just you don\u2019t want to use the online system <a href=\"https:\/\/caracolvan.com\/en\/contact-us\/\">you can contact us<\/a> and we will make the reservation for you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13239 faq-en \"><span class=\"entry-title rich-snippet-hidden\">What\u00b4s included in the daily rate?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-29T12:44:02+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13239\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13239\" href=\"#collapse-1-13239\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What\u00b4s included in the daily rate?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13239\" aria-labelledby=\"faq_1-13239\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"acc_title_1\" class=\"accordion_title selected\">\n<p>The contracted daily rate includes: VAT, compulsory third party insurance (All risk insurance is optional) and <strong>all the complete equipment<\/strong> of a <em><strong>camper<\/strong><\/em> (compact <em><strong>motorhome<\/strong><\/em>) for this type, for <strong>two<\/strong> people: <strong>sheets, duvet, pillow, towels, kitchenware, tableware, table and chairs for outdoors<\/strong> and first gas bottle. f you are four people or want to have more extras or All Risk insurance, you can book them in <a title=\"Caravan rental, extras for your camper\" href=\"https:\/\/caracolvan.com\/en\/extras\/\">our extras section.<\/a><\/p>\n<\/div>\n<div class=\"accordion_content\">\n<div class=\"p1\">\n<div>\n<p>In terms of mileage, in our <strong>Camper <\/strong>is unlimited on the Peninsula (<strong>Spain and Portugal<\/strong>) from <strong>seven days<\/strong> of <strong>rental<\/strong>. In all other cases, it is limited to 200 km per day. (\u20ac 0.30 per extra Km).  <\/p>\n<\/div>\n<div>\n<p>Please note that the <strong>minimum <\/strong>rental period is <strong>three days<\/strong> in <strong>low season<\/strong>, five days in <strong>mid season<\/strong> and <strong>seven days<\/strong> in high season.<strong> High season. (10 days in August) <\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div>To each camper van rental we must add a <strong>Service Fee<\/strong> that includes the <strong>preparation<\/strong> of the camper-van, its <strong>cleaning<\/strong> and perfect <strong>disinfection<\/strong> by an <strong>ozone<\/strong> treatment and our <strong>personalized<\/strong> <strong>introduction<\/strong> at the time of pick-up (45 min.).<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13241 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Where can I pick up and return my camper van caracolvan rental?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T14:49:16+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13241\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13241\" href=\"#collapse-1-13241\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I pick up and return my camper van caracolvan rental?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13241\" aria-labelledby=\"faq_1-13241\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"acc_title_1\" class=\"accordion_title selected\">\n<div>Our base is in <em><strong>El Puerto de Santa Mar\u00eda, C\u00e1diz, Andalusia,<\/strong><\/em> Spain. In our base the picking up and delivery is free, as well as the transfer to the Train or Bus Station. <\/div>\n<div><\/div>\n<div>For rentals of one week or more, we offer free transfer to the <em><strong>Airport of Jerez de la Frontera (XRY)<\/strong><\/em> and to the <strong>Train or Bus Station<\/strong> of C\u00e1diz capital.<strong><br \/>\n<\/strong><\/div>\n<div><\/div>\n<div>We also deliver rentals for, at least, one week at <em><strong>Seville Airport (SVQ) and Malaga (AGP)<\/strong><\/em>, and with an additional cost of \u20ac 55 and \u20ac 85 each way respectively. <\/div>\n<div>The other locations may be available after agreement and with additional cost.<\/div>\n<\/div>\n<div><\/div>\n<div class=\"accordion_content\">\n<div class=\"p1\">\n<div>Our <strong>delivery hours are from 10:00 a.m. to 7:00 p.m<\/strong>. and <strong>return hours are from 10:00 a.m. to 2:00 p.m. <\/strong> (Other hours consult).<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13242 faq-en \"><span class=\"entry-title rich-snippet-hidden\">How can I get to Caracolvan camper van rental?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T14:48:55+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13242\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13242\" href=\"#collapse-1-13242\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I get to Caracolvan camper van rental?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13242\" aria-labelledby=\"faq_1-13242\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>In the section <a title=\"Caracolvan in the Pto. de Santa Mar\u00eda, C\u00e1diz, Andaluc\u00eda, Espa\u00f1a\" href=\"https:\/\/caracolvan.com\/donde-estamos\/\">Where are we<\/a> you can find all ways to reach us. You can arrive by plane, train, bus, car or boat, and pick up your <em><strong>Camper rental van.<\/strong><\/em><\/div>\n<div>Our delivery <strong>hours<\/strong> <strong>are from 10:00 a.m. to 7:00 p.m.<\/strong> and <strong>return hours are from 10:00 a.m. to 2:00 p.m.<\/strong> (Other hours consult).<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13245 faq-en \"><span class=\"entry-title rich-snippet-hidden\">What do I need to collect my Caracolvan rental van?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T14:52:08+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13245\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13245\" href=\"#collapse-1-13245\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do I need to collect my Caracolvan rental van?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13245\" aria-labelledby=\"faq_1-13245\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"acc_title_1\" class=\"accordion_title selected\">You need to be older than 25 years, your driving license with more than two years old, your ID or Passport, and a credit \/ debit card where we can make a reservation of 1000 Euros ( \u20ac 500 if you contract the All Risk Insurance) for the deposit.<\/div>\n<div class=\"accordion_title selected\">Without this we will not be able to rent the <em><strong>van<\/strong><\/em> even if you are already here.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13246 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Why do I have to pay a deposit for rent the Camper van?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-29T14:36:24+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13246\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13246\" href=\"#collapse-1-13246\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why do I have to pay a deposit for rent the Camper van?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13246\" aria-labelledby=\"faq_1-13246\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Because although we know that you are going to treat the <em><strong>Camper van<\/strong><\/em> as if it were yours, the deposit is for possible incidental and damages in the <em><strong>motorhomes <\/strong><\/em>(interior and exterior), which are not covered by the insurance. If everything in the <em><strong>van <\/strong><\/em>is correct on the return, we will refund the full amount of the deposit within 48 hours. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13247 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Can I bring my pet in the Caracolvan camper van?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T14:58:30+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13247\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13247\" href=\"#collapse-1-13247\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring my pet in the Caracolvan camper van?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13247\" aria-labelledby=\"faq_1-13247\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In our <em><strong>rental camper vans<\/strong><\/em> you are allowed to bring your pet. Of course, you must take it according to the laws of circulation and you can never get on the seats, the bed, etc. You must return the <em><strong>van<\/strong><\/em> completely clean.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13248 faq-en \"><span class=\"entry-title rich-snippet-hidden\">What shoul I do to return the Caracolvan motorhome?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T15:00:12+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13248\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13248\" href=\"#collapse-1-13248\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What shoul I do to return the Caracolvan motorhome?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13248\" aria-labelledby=\"faq_1-13248\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"acc_title_1\" class=\"accordion_title selected\">Simply be at the time and place indicated in the <em><strong>rental<\/strong><\/em> agreement with the <em><strong>motorhome<\/strong><\/em> in the same state in which we delivered it.<\/div>\n<div class=\"accordion_title selected\">That means, clean, both internally and externally (the sheets and towels are washed by us), with the <strong>full fuel tank<\/strong> and <strong>the dirty water tanks (gray and black) empty<\/strong>. Otherwise, we will have to deduct from the amount of the deposit the corresponding charges for each service (fuel, cleaning \u2026). <\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13249 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Do I get my money back in case I cancel my booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-29T14:23:35+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13249\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13249\" href=\"#collapse-1-13249\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I get my money back in case I cancel my booking?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13249\" aria-labelledby=\"faq_1-13249\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>At any time <strong>up to 7 days before departure<\/strong>, you can <strong>change the dates of your <strong>campervan <\/strong>hire<\/strong> free of charge or exchange the hire amount for a <strong>Caracolvan <\/strong>voucher.<\/p>\n<p>If due to any unforeseen circumstances you cannot come to enjoy your vacation <em><strong>vacation <\/strong><\/em>with the <em><strong>camper van <\/strong><\/em>and you let us know a month or more in advance, we will refund 100% of the total amount. If you let us know up to 15 days before, 75%. And one week before, 25%. But if you cancel the reservation of your <em><strong>rental <\/strong><\/em>in less time we will not be able to make any refund.   <\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13250 faq-en \"><span class=\"entry-title rich-snippet-hidden\">What should I do in case of a van breakdown?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T15:05:16+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13250\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13250\" href=\"#collapse-1-13250\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do in case of a van breakdown?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13250\" aria-labelledby=\"faq_1-13250\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>Our <strong>rental vans<\/strong> are new models and in perfect running order. They are checked after each rental, but if in spite of everything they suffer a breakdown, do not worry, they have <strong>roadside assistance 24 h.<\/strong> <\/div>\n<div><\/div>\n<div>Contact with us and we will send our assistance wherever you are, which will try to solve the problem right there. If not, we will do everything possible to repair the <em><strong>motorhome<\/strong><\/em> as soon as possible or exchange it for another <em><strong>Camper<\/strong><\/em> with similar characteristics, if it is not feasible to repair yours. <\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13251 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Can I go by car to pick up my Caracolvan Camper?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-13T15:06:40+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13251\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13251\" href=\"#collapse-1-13251\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I go by car to pick up my Caracolvan Camper?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13251\" aria-labelledby=\"faq_1-13251\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Of course you can. In <em><strong>El Puerto de Santa Maria, Cadiz, Andalusia, Spain<\/strong><\/em> you have the possibility to park your car for free.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13252 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Can I leave Spain with a Caracolvan Camper?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T09:39:50+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13252\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13252\" href=\"#collapse-1-13252\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I leave Spain with a Caracolvan Camper?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13252\" aria-labelledby=\"faq_1-13252\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>Yes, you can go to <strong>Portugal<\/strong>, one of the <strong>preferred destinations<\/strong> of our clients, you only have to contract an extra insurance coverage for that.<\/div>\n<div>If you want to visit another European country, contact us and we will explain the conditions.<\/div>\n<div>Visiting <strong>Morocco is not <\/strong>possible with any of our camper vans. <em><strong>Camper vans for rent<\/strong><\/em><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-13253 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Can I reduce the amount of the camper van deposit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-05T12:12:37+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-13253\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13253\" href=\"#collapse-1-13253\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I reduce the amount of the camper van deposit?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-13253\" aria-labelledby=\"faq_1-13253\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can if you contract the <strong>All Risk Insurance<\/strong> reduces the deposit and your responsibility on the <em><strong>van<\/strong><\/em> to <strong>500 Euros.<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-16468 faq-en \"><span class=\"entry-title rich-snippet-hidden\">Testing FAQ EN<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/caracolvan.com\/en\/author\/bluefish\/\" title=\"Posts by Bluefish\" rel=\"author\">Bluefish<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T10:08:08+02:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-16468\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-16468\" href=\"#collapse-1-16468\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon icon-caracolvan-flecha-up\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon icon-caracolvan-flecha\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Testing FAQ EN<\/div><\/a><\/h2><\/div><div id=\"collapse-1-16468\" aria-labelledby=\"faq_1-16468\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column caracol-faq-form\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography5-font-size);\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography5-font-family);font-weight:var(--awb-typography5-font-weight);font-style:var(--awb-typography5-font-style);margin:0;letter-spacing:var(--awb-typography5-letter-spacing);text-transform:uppercase;font-size:1em;line-height:var(--awb-typography5-line-height);\">I have it all clear!<\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Then you can make your reservation and enjoy your camper van right now.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/caracolvan.com\/en\/booking\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Rent my camper van<\/span><\/a><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:50px;--awb-margin-top-small:50px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography5-font-size);\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography5-font-family);font-weight:var(--awb-typography5-font-weight);font-style:var(--awb-typography5-font-style);margin:0;letter-spacing:var(--awb-typography5-letter-spacing);text-transform:uppercase;font-size:1em;line-height:var(--awb-typography5-line-height);\">Do you need more help?<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>Write us to <a href=\"mailto:info@caracolvan.com\">info@caracolvan.com<\/a> with your questions and we will answer you as soon as possible, or send us your message now, we will be happy to assist you.<\/p>\n<\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13173-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"13173\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6443#wpcf7-f13173-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13173\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13173-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"caracol-form-contactaconnosotros\">\n\t<div class=\"caracol-form-contactaconnosotros-flex\">\n\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-225\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"tel-225\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<span id=\"wpcf7-69e7f5212bc65-wrapper\" class=\"wpcf7-form-control-wrap honeypot-385-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69e7f5212bc65-field\" class=\"hp-message\">Por favor, deja este campo vac\u00edo.<\/label><input id=\"wpcf7-69e7f5212bc65-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-385\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-390\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-390\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"https:\/\/caracolvan.com\/en\/general-conditions\/\">terms and conditions<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p class=\"icon-flecha-boton\";><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-6443","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently asked questions | Caracolvan, alquiler de furgonetas camper<\/title>\n<meta name=\"description\" content=\"We share our frequently asked questions. 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